Last week, I dropped the 59 pieces of knowledge management I had identified into 5 interrelated buckets. While I feel the buckets were certainly representative of what knowledge management is about, they are only one interpretation.
So I am making the Microsoft Visio document available to everyone who wants it, as I promised last week. This way, if you’re so inclined, you can open up Visio and move the boxes around.
Feel free to change colours, resize shapes, add or remove items and generally do whatever you want (I’d appreciate it if you mentioned the origin of the diagram if you’re going to republish it).
If you don’t have a blog or website, and feel you’ve put together something that’s worth showing off, feel free to send it to me (use the contact form to get in touch, and I’ll give you an email address to send it to), and I just may post it here on this site.
Enjoy playing around with the diagram — hopefully we’ll get some interesting takes on the makeup of knowledge management.
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October 11th, 2007 at 6:13 pm
An excellent chart! I think the categories are great, and there are obviously some pieces that overlap into more than one area.
I’ve added the following pieces to the chart:
Processes and Methods -
*tagging
*filtering (related to RSS and feeds)
Technology -
*instant messaging
*textcasts
*podcasts
*screencasts
Related Skills and Disciplines -
*market intelligence = information gathering about a company’s market and external environment
*business intelligence = information gathering from within internal data warehouses
(competitive intelligence = information gathering about competitors and products)
People -
*virtual worlds
*lifestreaming = “time-ordered stream of documents that functions as a diary of your electronic life” (“blog less” meme – this could go under ‘technology’ too)
http://angelacw.files.wordpress.com/2007/10/components-of-knowledge-management-acw.pdf
~angela
October 15th, 2007 at 1:56 pm
Absolutely excellent additions Angela. I think these are all important areas that should be covered off in this type of diagram.
My next challenge is to get to thinking about how these facets interact with each other — for example, how do the processes and technology relate to one another? How do people fit into that equation?
Somehow I would like to better represent within this diagram the types of flow and interaction that goes on…
October 16th, 2007 at 11:17 am
[...] list to better understand the intended meaning of some of the blocks in the diagram and the later summary, especially the [...]
October 16th, 2007 at 11:36 am
Hi Lucas,
I’m having another of my parallel universe moments as I now see you were off to a good start on this prior to me ever trying my own hand at something similar.
In my update to my own post, I suggested these possible additions to your diagram:
To the Methods category I would add Communities and Networks, as I believe these are distinct from Collaboration.
To the Technology category I would add “collaboration infrastructure” either as one block or by its individual pieces [I now suggest individual pieces based on Angela's suggestions that also group into this, e.g. IM] of email, team workspaces, web-conferencing, etc. I would also likely remove ‘Web 2.0′ as it is a vague term that overlaps with Wiki and Blog, but then I would add ’social bookmarking’. Might want to include some reference to enterprise application databases and data warehouse, at least as some sort of noted dependency.
BTW, I’ve just added you to my feed reader as I found you via Jack Vinson’s post.
Ray