I think most knowledge management practitioners would agree that part of their job is to educate users and management types about the possibilities of a successful knowledge management program. But what happens when the knowledge management practitioner doesn’t agree with where the business wants to go with KM? When I talk about users in this [...]

Steve Dale wrote a post a while ago about how the Confederation of British Industry recently conducted a study that concluded that workers screwing around on the internet at work was costing the United Kingdom just under £11 billion in lost productivity. It’s estimated that every individual worker spends about an hour and a half [...]