I was reading an article this morning about how to turn your business around through effective knowledge management (this topic interests me quite a bit, and I wrote about it just a few short months ago). The article I’ve linked to however, is in fact about enterprise search (while there is a caveat about half [...]

I think most knowledge management practitioners would agree that part of their job is to educate users and management types about the possibilities of a successful knowledge management program. But what happens when the knowledge management practitioner doesn’t agree with where the business wants to go with KM? When I talk about users in this [...]

Here’s a short piece about the practice of adding “best bets” to enterprise search (“best bets” are essentially ponters introduced at the top of search results that direct users to documents that should have the highest ranking). This article is based mainly on Dennis Deacon’s comment about setting up “best bets” in enterprise search on [...]

Anyone who’s been reading here for a while will know that I like intelligent information reuse. It just makes so much sense to use information you find in one place in a new and innovative way. Dave Briggs dropped me a line the other day to let me know that he’s put together KMSearch, a [...]

A while ago, I introduced a Google Custom Search box on this site that searched all the major knowledge management and technology sites. I’ve received a few messages asking me where that box went. So you’ll be happy to know (admit it, you’re happy) that I’ve reintroduced Google Custom Search. The idea behind this search [...]