Just came across an interesting piece on KMWorld about how important setting up a logical and consistent information architecture is to your organization’s success with SharePoint. There are some great points in this article — and I agree wholeheartedly with the authors’ recommendations. Having seen a few content management implementations myself (not to mention having [...]
In one of my previous posts, I talked about the first steps that one should take when looking to implement a content management system. Stephanie left a comment that got me thinking: what do you do when you already have a content management system that’s been implemented and you have to go back and enhance [...]
The tendency when dealing with many knowledge management issues is often to jump right into the solution phase, when really it makes more sense to determine the strengths and weaknesses of what you’re currently doing, and how your current practices could be improved. Similarly, most knowledge management can be broken down into several sub-issues. Depending [...]
Chances are, if you’ve ever worked anywhere, you’ve stored something on a network drive. Before the days of portals and dedicated content management systems, the network drive may have been your only option for storage, besides keeping things on your own desktop computer. As these dedicated content management systems have taken root within most organizations, [...]
I think most knowledge management practitioners would agree that part of their job is to educate users and management types about the possibilities of a successful knowledge management program. But what happens when the knowledge management practitioner doesn’t agree with where the business wants to go with KM? When I talk about users in this [...]
Here’s a short piece about the practice of adding “best bets” to enterprise search (“best bets” are essentially ponters introduced at the top of search results that direct users to documents that should have the highest ranking). This article is based mainly on Dennis Deacon’s comment about setting up “best bets” in enterprise search on [...]
Why do you read your favourite newspaper? What about your favourite magazine? You’d probably answer that it’s because they print content that you find interesting. Seems simple enough, doesn’t it? But, if you think about it, you also read your favourite newspaper and magazine because of the content they don’t publish. Lots of the time, [...]
